For Ravit

Your repair kit, with Claude built in

Most of your day is the same kind of ticket: a printer that says offline, speakers that went silent, updates that keep failing. You know how to fix them. It just takes time to dig through settings, logs and drivers on every laptop.

The idea is to bring a helper that does the digging for you. Claude is an AI made by Anthropic. Its Claude Code version can run commands on a computer. It checks the laptop, tells you what's wrong, and fixes it once you say yes. It runs straight from a USB stick, so nothing gets installed on the teacher's laptop.

This page explains

  1. The two USB sticks in the kit and what each one is for
  2. How you'd use each one, step by step
  3. What's on each stick, and why it's useful
  4. How the kit stays safe if a stick goes missing

The two sticks

One question decides which one you grab: does the laptop start Windows?

🔑
Stick 1

Fix Stick

Claude plus a few helper tools. You plug it into a laptop that's running Windows, and Claude works inside that Windows with you.

Use it when Windows starts. That's almost every ticket.
🛟
Stick 2

Rescue Stick

A stick you start the laptop from. It opens a menu of repair systems, including one with Claude, to rescue a laptop that can't get into Windows.

Use it when Windows won't start.
🔑
Stick 1

The Fix Stick

For printers, sound, Wi-Fi, Windows updates, drivers, projectors, Office sign-ins and "it's so slow". Claude runs right inside the teacher's Windows, so it sees exactly what's broken.

Using it

Plug it in and type the stick's passwordWindows shows its own unlock box. Once unlocked, the stick opens like any USB drive.
Make sure the laptop is onlineClaude needs internet. If Wi-Fi is the problem, plug in the USB network adapter or use your phone's USB tethering.
Right-click "Start Claude" → Run as administratorEnter the admin login. A window opens with Claude ready, already signed in as you.
Tell it what's wrong, in plain words"Her speakers stopped working after she used the projector." Claude investigates and explains what it found.
Say yes or no to each fixClaude stops and asks before changing anything. You can also tell it what to do ("just reinstall the printer").
Close the window and eject the stickA short report of what was wrong and what was done is saved on the stick.

What it looks like

Pick a ticket. This is a simplified replay of the Claude window.

Claude · running from the Fix Stick
The purple boxes are Claude asking you. Nothing changes until you say yes.

What's on it

FIX STICK
Start Claude
the one thing you double-click; it opens Claude
Claude
Claude Code itself, a single program that runs from the stick
Playbook
Claude's instructions for your job (more below)
Tools
helper tools Claude can use (suggestions below)
Reports
one short report per laptop you fix

The playbook is a set of plain-text instructions Claude reads every time it starts. It holds a few ground rules, plus a checklist for each common ticket, so Claude goes straight to the usual suspects. You can read and edit it, and add to it whenever you solve something new.

Check first, change laterLook at the evidence before touching anything.
Ask before every changeExplain each fix in a sentence and wait for a yes.
Restore point firstSo any change can be undone.
Hands off personal filesNever open, move or delete the teacher's documents.
Straight verdictFixed, or which part needs replacing and why.
Write the reportA short summary saved to the stick.

Suggested tools. Windows already has most of what Claude needs built in. These are good ones to add, and you can swap or add tools any time.

PSWindowsUpdate free

Lets Claude see, install and retry Windows updates properly, with clear error messages.

Helps withstuck or failing updates, bringing a laptop fully up to date

Sysinternals Suite free, by Microsoft

Microsoft's own troubleshooting toolkit: what starts with Windows, what's locking a file, what's running that shouldn't be.

Helps withslow laptops, odd behaviour, unwanted programs

smartctl free

Reads the hard drive's own health report.

Helps withtelling "Windows is messy" apart from "the drive is dying"

Snappy Driver Installer Origin free

A library of drivers kept on the stick, usable without internet.

Helps witha laptop whose Wi-Fi driver is missing, so it can't get online

Laptop maker's driver tool free

HP, Dell and Lenovo each offer a tool that finds the exact right drivers for their models. Worth adding for whichever brand the school has most of.

Helps withsound, camera, touchpad or graphics drivers
🛟
Stick 2

The Rescue Stick

For laptops that won't get to the Windows login: blue screens on start-up, stuck on "Preparing automatic repair", or nothing but a spinning circle. Instead of starting the laptop's own Windows, you start the laptop from this stick.

It's set up with Ventoy, a free tool that turns one stick into a menu of systems. When the laptop starts from the stick, you see a list and pick the one you need.

Using it

Plug it in, power on, and tap the boot-menu keyDell, Lenovo, Acer: F12 · HP: F9 · ASUS: Esc · Surface: hold volume-down while powering on.
Choose the USB stick, then pick a system from the menuOn a laptop's first time, you may need to approve the stick once on a blue setup screen. After that it starts straight away.
Need Claude? Pick "Ubuntu + Claude" and enter the passwordIt starts a Linux system, asks for the stick's password, then gives you a desktop. Open the Terminal and type claude.
When you're done, shut down and remove the stickThe laptop starts normally again (or as fixed as you got it).

What's on it

Each item is a separate system on the boot menu. These are the suggested starting set.

Windows 11 installer free, by Microsoft

Its "Repair your computer" option has Startup Repair, "uninstall the latest update", System Restore and a command prompt. A clean reinstall is the last resort.

Use whena bad update or a damaged Windows stops the start-up

Ubuntu + Claude free

A Linux system with Claude Code on it. Claude looks at the laptop's drive from the outside: crash logs, failed updates, a full or failing disk. It tells you what went wrong and can copy the teacher's files to safety.

Use whenyou want Claude's help figuring out why it won't start

Hiren's BootCD PE free

A small, familiar Windows desktop that runs from the stick, full of point-and-click repair tools.

Use whenyou want to browse the broken drive or copy files off by hand

Rescuezilla free

Makes a complete copy (image) of the laptop's drive onto an external disk, or clones it to a new drive.

Use whena drive is failing, or before anything risky

Memtest86+ free

Tests the laptop's memory (RAM) for faults.

Use whenthere are random crashes or blue screens with no clear cause
🔒
Security

Keeping it safe

Both sticks carry your Claude login, so both are password-locked:

  • Fix Stick: the whole stick is locked with Windows' BitLocker. Nothing on it can be read until you type the password.
  • Rescue Stick: the repair systems themselves hold nothing private. The Ubuntu part, where Claude's login lives, is locked and asks for its password every time it starts.
  • Pick a long passphrase, such as four or five random words. That's far harder to crack than a short password.
  • Your plan can't run up a bill. With "extra usage" turned off in your Claude settings, it stays a flat $100 a month.
If a stick goes missingNobody can open it without the password. To be safe anyway, go to your Claude account and remove that stick's login. That takes a minute and cuts it off for good. (Changing your Claude password doesn't do this; removing the login does.) Then a new stick gets a fresh login.
🧰
Getting started

What you'll need

Fix Stick128 GB fast USB stick~$25
Rescue Stick64-128 GB USB stick~$20
USB network adapterFor laptops with broken Wi-Fi~$20
Claude Max planYour own account$100 / month

Next steps: get your boss's OK to use an AI tool on school laptops. Then Ori builds and tests both sticks, and the two of you do a short handoff: set your passwords, sign Claude in, and practise on a working laptop.